Shipping Policy
Thank you for choosing Escaneav. The following terms outline our digital delivery and shipping process for all cybersecurity products purchased through our website.
1. Delivery Method
As Escaneav offers digital cybersecurity solutions, all products are delivered electronically via email. No physical shipping or postal delivery is required.
2. Delivery Time
After successful payment, you will receive your license key and activation details via email within 1–3 hours. In rare cases, due to technical or verification reasons, delivery may take up to 24 hours.
3. Order Confirmation
After completing your purchase, you will receive two separate emails:
- Order Confirmation: Sent immediately after your payment is processed.
- Product Delivery Email: Contains your license key and activation instructions.
4. Non-Receipt of Delivery Email
If you do not receive your product email within 24 hours, please check your spam or junk folder. If it is not there, contact us immediately at support@escaneav.xyz with your order details, and our team will assist you promptly.
5. Incorrect Email Address
Escaneav is not responsible for delays or non-delivery caused by incorrect or incomplete email addresses entered during checkout. Please double-check your email address before completing your order.
6. International Orders
Since our products are digitally delivered, customers worldwide can instantly receive activation details without any additional shipping charges or delays.
7. Customer Support
If you experience any issues regarding your product delivery or activation, please contact our support team at:
Email: support@escaneav.xyz
Address: 3806 Central Plaza, 18 Harbour Road, Hong Kong
Thank you for trusting Escaneav — your partner in advanced digital security and reliable online protection.