Refund & Return Policy
At Escaneav, we value your trust and are committed to delivering high-quality cybersecurity solutions. This Refund & Return Policy outlines the conditions under which refunds or exchanges may be approved.
1. Eligibility for Refunds & Returns
Since our products are digital software licenses, all sales are generally final. However, refunds may be approved under the following exceptional circumstances:
- Technical issues preventing activation or use of the product
- Delivery of an incorrect or invalid license key
- Duplicate payment or accidental multiple order
- Other cases approved by our support team upon verification
2. Refund Request Procedure
To request a refund, please follow these steps:
- Contact our support team within 7 days of purchase at support@escaneav.xyz.
- Provide proof of purchase and describe the issue clearly.
- Our support team will evaluate your request and respond within 1–3 business days.
3. Refund Processing
Once approved, refunds will be processed through the original payment method within 7–10 business days. Escaneav reserves the right to verify product validity before issuing a refund to prevent unauthorized use.
4. Product Exchanges
In rare cases, if a replacement is required due to a technical fault or incorrect delivery, Escaneav may provide a new license key at no additional cost instead of a refund.
5. Limitations
- Refunds are not available for products purchased through third-party vendors or affiliates.
- Requests made after 7 days of purchase may not be eligible.
- Once a digital license has been activated, it cannot be returned or refunded.
- Repeated refund requests for non-genuine reasons may result in account review or denial.
6. Contact Information
For assistance with refunds, returns, or technical issues, please contact our support team at support@escaneav.xyz. Our experts are available to ensure quick and reliable resolutions for every concern.
Thank you for choosing Escaneav — your trusted partner in digital security and cyber protection.